FAQ

View frequently asked questions(FAQ) here. If you can’t find what you are looking for please contact by email and you can help answer any questions you have.

What payment methods do you accept?

We accept the following methods of payment – Interac e-Transfer.

How do I send a e-Transfer

  1. Log in to your financial institution’s online or mobile banking and navigate to Interac e-Transfer Send Money.
  2. Select the account you would like funds transferred from.
  3. Add or select a contact and fill out the name and e-mail address or mobile phone number of the person you wish to send money to.
  4. Type in the specified amount you are sending, along with a personalized message. Enter a security question and answer if the recipient doesn’t have the Autodeposit feature turned on and complete the transfer.
  5. The recipient will receive a notification and can deposit the funds to their account through their online or mobile banking.

When will I be charged?

Payment is charged manually as you have to go to your bank’s website and send an e-transfer to herbsexpresscanada@gmail.com after you complete your order through our website.

What happens after I send payment

An E-transfer email can take 40 minutes to an hour to reach our email once you send payment. We will process the payment and pack your order within 1 business day. Once your order ships, we will send a shipping confirmation email with a link to track your order (click on the link to go to our courier’s site)

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How long before I get my package

All orders are sent via XpressPost it takes 2-5 business days for delivery and a tracking number will be emailed to you once your order has been processed. You can track it from there.

Is my package discreet and smell proof?

Your order is packed and double vacuum sealed. It is discretely packaged and labelled with zero smell and no indication of the products inside to maintain your privacy.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however, please allow 24 – 72 working hours as a guide. We do not process orders on the weekends or statutory holidays.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If you completed your order and the item is out of stock, we will get in contact with you to replace it with a similar item. If you choose to decline we can refund you the amount of the item.

About us

Herbs Express is located in beautiful Vancouver, British Columbia and provides Canada with marijuana related products.

Subscribe

Contact Information

Top